A DTN article highlighted the disconnect between John Deere’s Operations Center PRO Service software, as advertised, and the actual data that is available to subscribers. Right to Repair advocate Willie Cade attended a demonstration in Oklahoma earlier that compared the functionality of the Operations Center PRO Service with the dealer-facing Deere Dealer Service Center software. Advertisements for PRO Service claim that the software provides customers with the same tools the dealer technicians use, but Cade said the demonstration revealed that the customer side software, was missing data on service issues with known fixes, or product improvement program notifications. “When I pointed out that the PRO Service software did not display the same information as the Dealer Service Center program, they were embarrassed and annoyed that I knew what I was talking about, and they also realized that the claim that John Deere gives customers exactly the same as what they provide their dealers is just not true.” In a statement to DTN, John Deere said that their customers have access to all mandatory and safety PIP notifications through the Operations Center Service Overview, which is available to customers at no cost.
